FAQs
Orders & Payment
Where can I buy Café Del Cielo coffee beans online?
We build a direct bridge between us, the farmers, and you, the eco-conscious coffee lover. That’s why you can only order our Café Del Cielo single-origin coffee beans through our online shop https://delcielofarm.com/de/shop-categories/. Once you place your order, we’ll take care of the rest and deliver it straight to your door. However, if you prefer, you can also pick up your order at our roastery. From time to time you can find our Fairtrade coffee beans for sale within temporary collaborations (Link to B2B).
What payment methods does Café del Cielo accept?
You can buy our ethically sourced coffee beans by paying with a credit card, PayPal, or Apple Pay.
How can I order coffee?
You can shop organic coffee beans from Café Del Cielo simply by visiting our online shop: https://delcielofarm.com/de/shop-categories/
Can I buy Café Del Cielo coffee directly from the roastery?
No. However, you can order our fair-traded coffee beans online and pick up your order at the roastery.
Where can I drink your coffee?
Our high-quality speciality coffee is for home brewing. We aim to provide you with the best sustainable coffee in Germany so that you can replicate the coffee shop experience in the comfort of your home and improve your brewing skills.
How do I choose the right coffee for me?
We work with small artisanal coffee roasters in Germany, who roast our specialty coffee to perfection. We offer three different coffees:
- La Tierra Coffee: Light-medium roast. La Tierra coffee is fruity and exotic, with a pleasant acidity, like biting into a fresh piece of fruit. – Best coffee for french press, V60 and filter, but it also works for a milder espresso.
- El Cielo Coffee: Light medium roast – El Cielo Coffe is elegant and balanced, with a smooth sweetness.- Best coffee for french press and filter but it also works for a milder espresso.
El Cielo Dark Coffee: Dark roast – This is a classic “Italian espresso” with a bold, intense flavor profile. – Best coffee beans for a stronger espresso
How to choose the right bundle? Suma, altitud, armonia?
Want to know more about our sustainable process? Check out History of the Harvest.
What if I don’t like your coffee?
We’re sorry to hear that! We understand that taste is personal. Unfortunately, returns aren’t possible, but perhaps someone in your circle would love to enjoy specialty coffee beans with a positive impact. We are always grateful for an honest review, so feel free to share your opinion on our website.
Can I subscribe to receive high-quality sustainable coffee regularly at home?
Yes! You can sign up for a subscription via our online shop: Monthly Subscription. Your specialty coffee beans will be delivered to your home directly. More importantly, this is where the magic begins! With every purchase or gifted subscription, you help provide long-term stability for our workers at our farms and allow us to plan our production more efficiently.
FAQs
Shipping & Delivery
My order was delivered incorrectly or arrived damaged—what can I do?
Please contact us directly at luisa@delcielofarm.com, explaining what happened and please provide a picture to facilitate the process and we will work with you to find a solution.
I haven’t received my order—what can I do?
Try tracking your order with the tracking number we sent to you via email. If you did not receive the email, please contact us directly at luisa@delcielofarm.com, and we will work with you to find a solution.
How long does shipping take for Café del Cielo?
Standard delivery takes 3-5 business days. To streamline processes we ship Mondays and Thursdays every week. In case you need your coffee urgently, please write us an email. Since our specialty coffee beans are freshly roasted, there may be occasional delays in exceptional cases.
Does Café del Cielo offer worldwide/international shipping?
We ship within the EU. International shipping outside the EU is available upon request at b2b@delcielofarm.com.
Which countries do you ship to?
We ship across the EU. Within Germany, shipping is free for orders over €40. For orders outside Germany but within the EU, shipping is free for orders over €80. In case your country is not listed, please write us an email to luisa@delcielofarm.com and we will add it to the list.
FAQs
Coffee Farms
Where are Café del Cielo’s sustainable coffee farms located?
We produce our specialty coffee beans ethically in our family-owned small coffee farms, La Tierra and El Cielo, which are situated at 1800 m high in the Filandia Quindío region of the Colombian Andes.
What makes the Filandia Quindío region so special?
Our sustainable coffee is produced in volcanic rich soil and the unique high-altitude location creates the ideal conditions for producing our exceptional coffee quality.
FAQs
Cultivation & Production
Where is your specialty coffee grown?
Our coffee is cultivated on our farms La Tierra (1,600m) and El Cielo (1,800m) in the Colombian Andes.
Which coffee plant varieties do you grow?
We grow Variedad Castillo, Catimor, Tabi Variedad, and Sudan Rume—all of which are known for their resilience against plant diseases.
What does regenerative agriculture mean?
“Regeneration goes far beyond sustainability.” While sustainability focuses on minimizing harm, regeneration involves protecting, restoring, and replenishing both human capital and natural resources. Our farming practices include biodiversity, polyculture, and agroforestry to nurture the environment and create a more sustainable coffee future.
FAQs
Coffee
What makes Café del Cielo’s specialty coffee different from others in Europe?
Café del Cielo produces, imports, and sells its own coffee directly to customers in Europe—without intermediaries. This direct-trade model allows us to practice regenerative agriculture, protecting ecosystems and promoting biodiversity. Additionally, we pay our farm workers fair wages, including healthcare, pensions, and paid leave, which is not common in the Colombian coffee industry.
What is the SCA (Specialty Coffee Association)?
The Specialty Coffee Association (SCA) defines quality standards for coffee. A SCA standard is a scientifically tested and measurable recommendation that sets quality benchmarks for water, green coffee, cupping, and brewing. More details can be found here.
What rating has Café del Cielo’s specialty coffee received?
Café del Cielo specialty coffee is rated 85+, which is classified as “excellent”.
What makes it unique?
Each harvest produces distinct flavor profiles, creating a dynamic and ever-changing taste experience.
Where do those flavors written in the packaging come from?
The flavors are identified during the cupping. This process is conducted by a professional coffee grader, a kind of coffee sommelier. Very much like wine, those are the aromas and flavors perceived during the cupping and that will represent the character of that particular harvest.
You may be able to recognize those if you try drinking the coffee without milk and sugar and when it has cooled down a bit.
Is the roast date indicated, and what should I keep in mind?
Yes! We include the roast date on every batch. We recommend consuming the coffee within three months of roasting. If you roast your own coffee, we suggest waiting 10 days after roasting before consumption.
How long does Café del Cielo’s specialty coffee stay fresh?
Our coffee has a shelf life of at least one year, but over time, some aromas fade—so enjoy it while it’s at its best!
Can I buy green coffee beans for home roasting?
Yes! You can order them via our online shop or by contacting us at b2b@delcielofarm.com.
Can I order ground coffee?
Yes, although we recommend freshly grinding your beans before the preparation, we understand that you may not own a grinder, therefore you can choose your preparation method during check out. If you need different methods, please feel free to add any details in the notes. And our team highly recommend to get your own grinder as it really makes a difference and increases your coffee experience.
FAQs
ROASTING
What roasting method do you use and why?
We use the Omni Roast method.
This roasting technique has gained popularity in recent years. It is a slow roasting process that reduces the coffee’s acidity while enhancing its body and flavor. This method also makes the coffee more soluble, allowing it to be ground for both filter coffee and espresso preparation.
It’s all about consciously celebrating the art of coffee preparation.
Which brewing methods is your coffee suitable for?
Our coffee can be used for both filter brewing and espresso preparation.
FAQs
Special Features
What else should I know?
Café del Cielo is an award-winning startup run by a small, dedicated team. We appreciate your patience in the rare event of any delays.
What award has Café del Cielo received?
We were honored with the Kiel Sustainability Award in 2023.
FAQs
Sustainability (SDGs)
Which UN Sustainable Development Goals (SDGs) are part of Café del Cielo’s company philosophy?
We align with the following UN Agenda 2030 goals:
- No. 1 – No Poverty
- No. 8 – Decent Work and Economic Growth
- No. 12 – Responsible Consumption and Production
No. 15 – Life on Land
What makes Café del Cielo’s coffee sustainable?
We follow the principles of regenerative agriculture, meaning we prioritize ecosystem and soil health and sustainability in production. Additionally, by cutting out middlemen through direct trade, we significantly shorten the supply chain.
Are your products certified?
Not currently, and we want to be transparent about why.
Certifications come from meaningful intentions and increase transparency, but they don’t solve the root problem. Café del Cielo already ensures fair wages, pensions, insurance, and healthcare for our employees—something that’s far from standard in Colombia. However, certifications are costly, especially for a small social business like ours.
How do local coffee farmers in Colombia benefit from Café del Cielo’s business model?
Through regenerative agriculture, we protect the ecosystem while enabling farmers to sell their coffee independently of cooperatives. This creates a stable, long-term income source.
How does Café del Cielo ensure fair wages for coffee farmers?
By controlling production, supply chain, and distribution ourselves, we can pay fair wages, including healthcare, pensions, and paid leave. Seasonal workers also receive 20% above the minimum wage.
What steps does Café del Cielo take to minimize its carbon footprint?
In 2021, we conducted our first carbon footprint analysis with CFT, which showed that we absorbed more CO₂ than we produced. We are currently conducting a new analysis.
Can I visit your coffee farms in Colombia?
Not yet—but we’re working on a concept to make it possible in the future!
What does direct trade mean?
Direct trade is a sourcing model used by coffee roasters, chocolate producers, tea merchants, and other industries that build direct relationships with farmers, miners, or processors.
At Café del Cielo, we practice direct trade by managing our own supply chain, ensuring transparency, fair wages, and sustainable farming practices.
What does direct trade mean?
Direct trade is a sourcing model used by coffee roasters, chocolate producers, tea merchants, and other industries that build direct relationships with farmers, miners, or processors.
At Café del Cielo, we practice direct trade by managing our own supply chain, ensuring transparency, fair wages, and sustainable farming practices.
FAQs
B2B
Do you offer wholesale pricing for businesses?
Yes. For branding inquiries, please contact us at b2b@delcielofarm.com.
Can we collaborate with Café del Cielo for events or corporate gifting?
Yes. For branding inquiries, please contact us at b2b@delcielofarm.com.
